If you have never ordered services from the Viparis Store, you must create a customer account.
Your username is the email address you provide when you create your account.
If you have forgotten your password, click on "Forgot your password?". You will immediately be sent a link that allows you to reset your password.
To log in, you use your individual email and password, linked to your company.
These identifiers are valid from one year to the next, regardless of the event in which you are taking part (provided it takes place at a Viparis venue).
An email is automatically sent to you to confirm the creation of your account.
We encourage you to check your spam folder if you don't find the link, as it may be there depending on your company's email policies.
Still not receiving our emails? Contact your IT department so they can add contact@e-viparisstore.com to your company's list of trusted senders. An email is always sent to you to confirm the creation of your account.
You can place an order as soon as the catalogue for your event is available on our Viparis Store website. No orders can be placed by telephone or in paper format.
Your shopping list is not an order. It is a "work in progress," which you are free to change over time. It is connected to a specific event and has a name chosen by you.
As soon as your choice of services and/or budget has been finalised, the next step is to convert your shopping list into an order. This is done by clicking on "Order" while logged into your customer account.
Keep an eye on deadlines when placing your order.
Below are the steps for ordering :
- Select the products and services you need, indicating quantities for each item, and click on "Add to cart".
- Place your order by clicking on "Order"
(Please note: "add to shopping list" is not the same thing as ordering)
- Save your stand information
- Upload your floor plan, or create an online plan using our 3D planning tool
(Please note: remember to save your floor plan)
- Select (or create) your invoice address.
(NOTE: you can provide a purchase order number at this point)
- Select your payment method
You will then receive an order confirmation email. Your order will be reviewed by our team and validated within 72 hours.
Please note: this commercial validation is not a technical validation, which may be subject to further review and could take longer.
You can access your order at any time in your personal account under "Orders and Invoices".
For any questions, please contact the Exhibitor Services department at +33 (0)1 40 68 16 16
The floor plan is a drawing of your stand that includes its dimensions and location. On the plan you need to indicate where you would like the services you are ordering to be placed, using crosses and specific captions:
- Your stand's precise location, specifying aisles and adjacent stands ;
- The exact location for each service you are ordering ;
- Your company’s name ;
- Your stand number ;
- if you are ordering suspended elements, please indicate the height and total weight.
In addition, please legibly note the date your plan was created, along with your telephone number and e-mail so that our teams can follow up with you.
NOTE: If you do not provide a floor plan, we will not be able to install your services at your stand, or they will be installed according to standard Viparis procedures. Please note that you will be invoiced for any request to reposition equipment that has already been installed.
When you order a service and two rates are displayed, one of which is crossed out, this means that you have exceeded the deadline for ordering and that the rate of your item is increased by 20%.
You can pay by check, bank transfer or credit card.
PLEASE NOTE: Cash payments are no longer accepted.
European Directive 2008/8/EC of 12 February 2008 amended the rules for applying VAT to services invoiced to foreign clients in connection with trade fairs and exhibitions. This Directive was the subject of detailed commentary published in the tax guidelines of 28 March 2011.
Services directly related to the venue (space rental, utilities – water and compressed air, electricity, cleaning, security, and parking) are subject to French VAT. However, services related to the organization of the trade fair (atmosphere, stand design, etc.) are not subject to French VAT.
Our VAT rules are available in PDF format by clicking here.
IMPORTANT! Remember to update your intra-Community VAT number or proof of exemption in your online account.
The invoice is sent by mail 48 hours after your order is confirmed. You can also access it within the same timeframe directly in your Viparis Store customer account.
NEW: Since September 1, 2026, electronic invoicing for businesses has been mandatory in France.
The original invoice is sent by email to the "electronic invoicing" address you provided in your Viparis Store customer account. If this email address is missing or incorrect, the invoice will be sent by mail.
Go to your customer account to check your billing information.
To ensure the safety of property and people, VIPARIS has implemented a vehicle access control procedure.
To access the delivery areas of VIPARIS sites during setup and dismantling periods, you must be registered on LOGIPASS at www.logipass.viparis.com. There are two ways to register: either through your Viparis Store personal account or by creating an account directly on Logipass.
Once logged in, you must submit an access request by clicking on "Create a request," then "Create a logistics access request."
For any questions, please contact the Exhibitor Services department at +33 (0)1 40 68 16 16.
For delivery times and conditions for your event, please refer to the technical guide or contact your Organiser.
Every Viparis site has parking places for people with reduced mobility. For more information, please contact Exhibitor Services at + 33 (0)1 40 68 16 16.
The principle: centralize deliveries upstream via a logistics platform before consolidating them all to the Palais des Congrès de Paris (stand delivery). A turnkey service provided by our partner ESI.
Semi-trailers and full trucks can access without going through the platform (a waiting area is available nearby if needed), but must use ESI's services for loading/unloading their vehicles and on-site handling (excluding general installers). Certain businesses will also be authorized to deliver directly to the Palais des Congrès: caterers, floral decorators, furniture rental companies, audiovisual companies, and signage providers. They can use ESI's services for handling at the station if they wish.
For direct deliveries, the applicant must submit an access request via LOGIPASS, which will be validated by ESI.
Express drop-off is permitted for small, bulk equipment requiring no more than 30 minutes at the delivery station. The delivery driver must submit a "drop-off" request via LOGIPASS, and a 30-minute window will be allocated to them at the delivery station in a designated area.
Please note: only 4 dedicated spaces are available, and a surcharge will be applied for every 15 minutes of delay.
Delivery dates on the ESI platform: between 15 and 3 business days before the desired delivery date at the stand.
Collection dates on the ESI platform: between 1.5 and 10 business days, between 9:00 AM and 4:00 PM after the scheduled pick-up date at the stand.
IMPORTANT! No delivery will be accepted by ESI without prior order confirmation. Orders must be placed no later than 7 days before the service.
The principle: centralizing deliveries upstream via a logistics platform before consolidating them all to the CNIT FOREST site (stand delivery). A turnkey service provided by our partner WEL.
Semi-trailers and full trucks can access CNIT FOREST without going through the platform (a waiting area is available nearby if needed), but must use WEL's services for loading/unloading their vehicles and handling on site (excluding general installers). Certain businesses will also be authorized to deliver directly: caterers, floral decorators, furniture rental companies, audiovisual companies, signage companies, and can use WEL's services for handling in the delivery area if they wish.
For direct deliveries, the requester must submit an access request via LOGIPASS, which will be validated.
Delivery dates on the WEL platform: between 15 and 5 business days before the desired delivery date at the booth.
Collection dates on the WEL platform: between 1.5 and 10 business days, between 9:00 AM and 4:00 PM, after the scheduled booth collection date.
IMPORTANT! WEL will not accept any deliveries without prior order confirmation. Orders must be placed at least 7 days before the service.
For more information, please contact our partner: cnit@wel.fr
Yes, if the organiser approves. You must also, however, obtain permission from the SACEM (the Society of Authors, Composers and Publishers of Music). Click on the following link to make an online declaration:
http://www.sacem.fr/cms/home/utilisateurs/diffuser/stand/sonorisation-stand
If you want your caterer to provide services at our Paris Expo Porte de Versailles, Paris Nord Villepinte, Paris Le Bourget and Espace Champerret venues, your caterer must contact Myriam Mottin at Viparis's Concessions Department at +33 (0)1 40 68 14 46, or by e-mail at myriam.mottin@viparis.com. The Concessions Department will provide your caterer with everything he or she needs to know in order to provide catering services, and will issue the necessary authorisations.
For the Paris Conference Center, the Palais des Congrès de Paris, Salles du Carrousel, Venues, you must choose from our list of accredited caterers.
